The process

How it works

From your first enquiry to a finished loft. Here is what happens, step by step.

  1. You send an enquiry

    Fill in the quote form with your postcode, property type and what you need. It is free and there is no obligation.

  2. We get in touch

    We call or email to talk through what you need, usually within a working day.

  3. We look at the loft

    Where the job needs it, we arrange a time to see the loft in person, so the quote is based on what is really up there.

  4. You get a written quotation

    It sets out the work, the materials, the depth, everything included and the price, before anything is agreed.

  5. You decide

    Accept it, ask questions, or say no. Nothing happens unless you agree to it.

  6. We do the work

    If you go ahead, we agree a date with you, do the work, tidy up and take the waste away.

Everything in writing first

Our quotation describes exactly what we will do: the material and depth, whether old insulation comes out, the hatch, pipes, ventilation, boarding if you want it, and what happens to the waste. Then the price. Nothing starts until you have agreed to it.

If something unexpected turns up once we are in the loft, we stop and talk to you before doing anything that would change the price.

Questions worth asking

  • What depth and type of insulation will you use, and why?
  • Does any old insulation need removing first?
  • How will you keep the eaves clear and the loft ventilated?
  • Will you insulate and draught-proof the loft hatch?
  • How long will the work take, and will you take the waste away?

Common questions

How much does a quote cost?
Nothing. Quotes are free and there is no obligation to go ahead.
Do you need to come to my house?
For most jobs, yes, once, so we can see the loft before giving you a final price. For some simple jobs we can quote from photos.
How long does the work take?
Most lofts take a day or less. Removing old insulation, boarding or difficult access can take longer. Your quotation gives a time estimate.
Do I need to be at home?
Someone needs to let us in and show us the loft hatch. You don’t need to stay in the room.
Is the work guaranteed?
Eligible installations come with a written guarantee of up to 5 years. Your quotation says whether one applies, how long it runs, what it covers and anything you need to do to keep it valid.
Who does the work?
Our experienced loft insulation installers.
What if I’m not happy with something?
Tell us straight away and we will put it right where we can. Our complaints page explains the process.

Ready for a free loft insulation quote?

Tell us about your home and we’ll give you a written quotation before any work begins.

Get a Free Quote
Get a Free Quote